Customer Support and Office Hours in Shreveport, LA
At Sunset Auto Plex Inc, communication matters just as much as quality cars and dependable service. That’s why our customer support team in Shreveport, LA is trained to assist drivers before, during, and after the sale. Whether you're looking to book a test drive, inquire about financing, ask a service question, or follow up on a recent visit, we offer multiple ways to get in touch. Our consistent office hours and approachable team ensure you're never left waiting for the answers you need.
Your Local Contact for Car Buying and Service Questions
Whether you’re just starting your car search or returning for scheduled maintenance, Sunset Auto Plex Inc provides reliable customer support throughout every step of your automotive experience. Our support team connects with visitors online, over the phone, and in person.
New and Pre-Owned Sales Questions
If you're interested in a particular make or model, we’ll help check availability, provide vehicle specs, and guide you through the purchasing or leasing process. We can also explain the differences between vehicle trims, features, and warranty coverage so you feel confident about your choice.
Finance and Credit Inquiries
Support extends to financing questions as well. Our team can help you understand how pre-approval works, what documents are needed, and what to expect during the loan or lease process. If you’ve submitted an application, we’ll provide updates and timelines so you always know what comes next.
Service and Parts Assistance
Need to schedule a service appointment, ask about part availability, or clarify your invoice? Our service advisors are available during business hours to address those needs. We’ll provide repair timelines, confirm warranty coverage, and keep you in the loop about vehicle status from drop-off to pickup.
Office Hours for Sales, Service, and Parts
Sunset Auto Plex Inc operates on a weekly schedule designed to serve both weekday commuters and weekend shoppers. While exact hours are available on our website and Google profile, here’s how our departments typically operate.
Sales Department Hours
Our sales team is available six days a week to help with test drives, walk-in consultations, and vehicle pickups. We offer extended hours on certain weekdays for those who need after-work assistance. Sundays are reserved for online inquiries and follow-ups, with no in-person sales appointments scheduled.
Service Department Hours
The service department operates during standard business hours, opening early enough to accommodate pre-work drop-offs and running into the late afternoon for pickups and brief walk-ins. For larger service jobs or diagnostic work, we encourage appointments to ensure availability.
Parts Department Hours
Our parts counter shares the same hours as our service department and is staffed by specialists who can answer compatibility questions, place special orders, and schedule installation support.
How to Contact Us
Sunset Auto Plex Inc offers several ways to reach our team. While many customers still prefer phone calls or in-person visits, we also support digital communication for convenience and after-hours questions.
Phone Support
You can call our main number to reach sales, service, or parts. After-hours voicemails are checked the following morning and returned as soon as possible.
Email Inquiries
Submit questions or appointment requests through our website's contact form. We typically respond to emails within one business day.
In-Person Visits
Walk-ins are welcome during regular business hours. If you're unsure whether you need an appointment, just give us a call—we’ll point you in the right direction.
Prompt, Professional Responses Every Time
At Sunset Auto Plex Inc, customer service is more than a slogan. We track every inquiry to ensure follow-through and provide consistent service from the first call to your final handshake. Our team is trained to listen carefully, provide clear answers, and offer practical solutions—not canned responses or automated messages.
Personalized Attention
We keep your history on file, so if you’ve purchased or serviced a vehicle with us before, we can access that record to better understand your needs. This makes follow-ups faster and more relevant.
Problem-Solving with Purpose
From rescheduling appointments to helping replace lost documents or keys, we do more than pass the message along. Our staff takes ownership of each request and works toward a timely resolution.
Transparent Communication
If a vehicle is delayed or a service takes longer than expected, we notify you as soon as possible. You won’t be left wondering what’s happening or chasing down updates.
Supporting Shreveport and the Greater Community
Sunset Auto Plex Inc
is proud to be a trusted resource for drivers throughout
Shreveport and the surrounding Louisiana communities. Our customer support team works with first-time buyers, long-time clients, and out-of-town guests who need reliable communication and clear guidance.
Support Provided For Residents In:
Keithville, LA
Bossier City, LA
Blanchard, LA
Mansfield, LA
Stonewall, LA
Greenwood, LA
Whether you're contacting us about a new car, following up on financing paperwork, or simply confirming your next oil change, Sunset Auto Plex Inc
offers the responsive
customer support in Shreveport, LA that makes every interaction smooth and stress-free.